Cancellation Policy

Varsitytheory Technology Private Limited ("we," "our," and "us'') owns and operates primpicks. Our aim is to provide our users' (“you”, and “your”) a hassle-free experience when shopping with us. Orders placed on our website may be eligible for cancellation within a specified timeframe. To be eligible, the order must not have been processed or shipped. Cancellations requested after the order has entered the shipping phase will not be granted. Additionally, custom or personalized items are typically not eligible for cancellation once production has commenced. Please review our detailed cancellation policy to ensure your order meets the eligibility criteria.  

If you wish to cancel an eligible order, it is important to act quickly. Contact our customer service team within the specified timeframe to initiate the cancellation process. Providing accurate order details will help expedite your request. Our team will verify the status of your order and confirm if it can be canceled. Eligible cancellations will be processed promptly, and you will receive a confirmation email once the cancellation is complete.  

Cancellation Process  

To cancel your order, please reach out to our customer service team as soon as possible. Provide your order number and any relevant details to assist in the cancellation process. If the order is still eligible for cancellation, our team will guide you through the necessary steps. Once the cancellation is approved, any payment made will be refunded according to our refund policy. Please note that the timeframe for processing refunds may vary depending on your payment method.  

Exceptions and Special Cases  

Certain products and orders may be subject to exceptions and not eligible for cancellation. For instance, custom or personalized items, due to their unique nature, are generally excluded from our standard cancellation policy. Additionally, items marked as final sale or clearance cannot be canceled once the order has been confirmed. These exceptions are in place to ensure the integrity of our sales process and the satisfaction of our customers who place special orders.  

In special cases where a cancellation is requested outside the standard eligibility time frame, we will review the request on a case-by-case basis. Factors such as order status, product type, and reason for cancellation will be considered. While we strive to accommodate our customers’ needs, we cannot guarantee that all late cancellation requests will be approved. If a special case is approved, refunds will be processed according to our policy, and you will be notified of the outcome.